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May be eligible to telework up to two (2) days per week | St. Paul | Closes 2/13/2025
Ensure timely completion of customer audio transcription orders by coordinating and monitoring volunteer readers and assignments. Read and evaluate a wide variety of printed materials and publications and assigning them to volunteers with the appropriate expertise in that subject. Coordinate, monitor, and support daily volunteer recording activities so that customer needs and schedules are met. Provide assistance to volunteers on a wide range of issues, particularly on matters relating to the production of audio recordings. Oversee the development of volunteer recognition and maintenance of volunteer areas. Provide and maintain recruiting information on volunteers and volunteer opportunities. Administer oral reading test to applicants. Assist with volunteer onboarding and training.
May be eligible to telework up to four (4) days per week | St. Paul | Closes 2/6/2025
Play a critical role in supporting the operational efficiency of the Paid Leave enterprise contact center. Under general supervision, provide day-to-day technical assistance and guidance to Customer Care Representatives, ensuring that the team consistently delivers high-quality service and meets performance goals. Contribute to the overall success of the program by evaluating agent performance, recommending process improvements, and supporting continuous development.
May be eligible to telework up to four (4) days per week | St. Paul | Closes 2/6/2025
Provide leadership, direction, and oversight for a contact center team within the Paid Leave enterprise contact center. Be responsible for overseeing the day-to-day activities of a contact center team, ensuring the delivery of high-quality customer service and meeting performance metrics. The contact center team will include live agents and a team lead to support the constituent experience.
May be eligible to telework up to two (2) days per week | St. Paul | Closes 2/10/2025
Plan, develop, and administer the federally mandated H-2A and H-2B Temporary Labor Certification Programs for the State of Minnesota. Ensure compliance with federal regulations and provides technical expertise to operations staff and guidance to employers. Be responsible for implementing policies and procedures according to federal regulations. These programs exist to allow employers to hire foreign non-immigrant workers for specific temporary or seasonal job opportunities without negatively affecting the wages and working conditions of similarly employed U.S. workers.
May be eligible to telework up to five (5) days per week | Statewide | Closes 2/7/2025
Oversee and coordinate professional program administration for DEED's state and federally funded broadband grant projects. Provide consultation, training, and technical guidance, as well as ensure compliance with state and federal permitting laws and regulations. Provide coordination and technical assistance to consultants, project leaders, and staff, while also developing and conducting training sessions on program administration. Review project submittals, participate in project consultation meetings, and make recommendations on eligibility and compliance with federal and state requirements for broadband projects funded through Broadband Equity, Access and Deployment (BEAD) and state Border to Border programs.
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DEED Is a Yellow Ribbon Agency. A Yellow Ribbon organization unites and coordinates all key areas within an organization to create a comprehensive network to proactively support servicemembers, veterans and military families. |
How to Apply
Important Tips for the Application Process
- Our 'Minimum Qualifications' are firm, not flexible. Your resume should clearly demonstrate how you meet both the minimum and preferred qualifications in plain language.
- Chronological resumes are the simplest format to measure and assess things like: qualifications, time in position, etc. Experience-based resumes (lacking the timeline) do not allow for equitable comparison.
- Check the Career Portal for application status and note that review of resumes may occur after the posting window closes. Remember when a job posting is removed from our website it means we're no longer accepting new applications.
Interested in great benefits?
There are many benefits to working with the State of Minnesota. Here are some of the reasons that 35,000 Minnesotans have decided to make their careers in government service:
The following benefits are available to any state employee whose appointment is at least six months long, whether temporary or permanent.
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Paid Time Off. Receive a minimum of 13 days of paid vacation, 13 days of sick time, and 12 paid holidays. We do not have a "use-it-or-lose-it" policy and you are permitted to hold up to 275 hours in your vacation bank. Depending upon your employment plan, you may be able to use vacation as deferred compensation.
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Low-Cost Health Insurance. Family medical premiums are only $286 per month, while individual coverage is $42 per month. Low out of pocket maximum deductibles are available depending on your selected plan.
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Retirement Plan. A defined benefit pension, which vests for life after 3 years of service, is available to nearly all employees. Read more about our General Employee Retirement Plan.
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Pre-Tax Benefits. We offer many pre-tax benefits for medical and dental expenses, transit, dependent care and other tax-advantaged programs. Pre-Tax benefits are deductions that lower your taxable wages.
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