Healthy Homes is a program in place to protect the health, safety and welfare of the public by ensuring people who reside in Orleans Parish occupy safe and habitable rental housing.
Effective January 1, 2024, owners of rental properties are required to register for a Healthy Homes Certificate of Compliance. Registration for the certificate of compliance is a requirement of the Healthy Homes Ordinance passed in November 2022.
Upcoming Information Sessions
The Healthy Homes Administration will be hosting virtual information sessions intended for rental property owners and management companies, to help them get a better understanding of the application process, and the requirements to obtain a Certificate of Compliance. Each session will be one hour, including a brief presentation and Q&A.
Each session will be one hour, including a brief presentation and Q&A. Please click the link to join us online:
For notifications about additional upcoming sessions, please subscribe for updates here:
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Additional resources, including recordings of past sessions, are on our FAQ page.
How Does it Work?
Rental property owners are required to register residential properties by applying for a Healthy Homes Certificate of Compliance. Once an application has been verified, a Certificate of Compliance will be issued. Rental property owners must have a Certificate of Compliance to rent housing units in New Orleans.
The registry process will be implemented using a phased approach, based on the total number of units on each parcel. Registration must be completed during the following periods:
- Parcels with 50+ dwelling units - *DUE Feb. 15, 2024*
- Parcels with 4-49 dwelling units - *DUE Aug. 15, 2024*
- Parcels with 1-3 dwelling units - Jan. 1, 2025 – May 1, 2025.
There are no fees imposed for timely registration. However, fees will be imposed if property owners do not register by the deadlines provided. Late applications are still being accepted.
Renewal of the Healthy Homes Certificate of Compliance is required every two years.
More information on the Healthy Homes Ordinance can be found here: Healthy Homes Ordinance
Rental Property Registration Portal
Residential rental property owners will register online by completing the digital application via the OneStopApp.
Select, "Apply," and then select "Healthy Homes" to begin your application. Follow all instructions. You must be logged in to apply. Once completed, the application will be processed by through the Department of Safety and Permits.
Apply via the OneStopApp
Click here to view an online application guide.
Click here to view a sample site plan.
For registration inquiries, please email healthyhomesregistration@nola.gov.
In-Person Registration
For those unable to access OneStop, applicants may register in-person at 1340 Poydras St, Suite 800, during normal business hours.
The Healthy Homes Administration will also be holding In-Person Registration sessions at satellite locations on the following dates:
- April 7, 2025 from 1:00pm to 3:30pm - Milne Center (5420 Franklin Ave)
- April 15, 2025 from 1:00pm to 3:30pm - NO East Regional Library (5641 Read Blvd)
- April 24, 2025 from 1:00pm to 3:30pm - Algiers Regional Library (3014 Holiday Dr)
Tenant Complaint Process
Tenants may report potential violations set in the Minimum Property Maintenance Code by calling 3-1-1 or online at nola311.org . Tenants have the right to pursue the complaint process without fear of retaliation under the "protected activity" section.
Submit a Healthy Homes Complaint
Make sure to select "Healthy Homes" for Request Reason and Request Type. A full step-by-step guide on how to fill out the form can be found here: How to Submit a Healthy Homes Complaint.
For Enforcement inquiries, please email healthyhomesenforcement@nola.gov.
More information for renters can be found on our Resources for Renters page.
Healthy Homes Minimum Rental Standards
All rental housing units in New Orleans must meet the following standards:
- Operable fire and smoke detection system and alarm.
- Carbon monoxide detection with long-life sealed battery.
- One or more bathtubs or showers, toilets, and kitchen sinks in good working order.
- All kitchen sinks, bathtubs and showers have hot and cold running water.
- Water heating facilities in good working order and capable of providing adequate water at a minimum temperature of 110F.
- Heating facilities capable of maintaining a minimum room temperature of 68F.
- Cooling system capable of maintaining a maximum bedroom temperature of 80F 3' above the floor and 2' from exterior walls.
- Properly maintained electrical system.
- Appliances provided by lessor are properly installed, operable and maintained in safe working condition.
- Roofs, windows, and exterior doors adequate to prevent dampness or deterioration in walls or interior portions.
- No evidence of mold in unit.
- Interior surfaces are maintained free of significant cracking or decay and holes are sealed.
- Housing units and exterior property are free from visible rodent harborage and infestation.
For general questions about the Healthy Homes program, please contact us at (504) 658-7133 or email healthyhomes@nola.gov.
FAQ Page
To view our FAQ Page, click here.