Key Proceedings
The sections below include information about open proceedings that may be of particular interest to the public. This does not include every open proceeding and other open proceedings can be found by searching E-Filings. You can find more information about how to participate in these proceedings here. This information is provided for educational purposes only.
Public Service Co (Xcel) Outages and Customer Response
Provided below are two April 30, 2025 presentations developed by PUC staff on issues raised by Xcel's customers. The first is the staff report regards a formal PUC investigation (Proceeding No. 24I-0394E) into a series of recent electric service outages within Xcel's service territory. This investigation is separate from the Commission's consideration of Xcel's Wildfire Mitigation Plan and use of public safety power shutoffs (PSPS events). Comments on this report can be made through the Commission's comment portal by choosing the 24I-0394E proceeding under Commission initiated proceedings. The second presentation examines Xcel's responsiveness to customer calls, including on billing issues. Comments in response to this report can be sent through email to dora_puc_website@state.co.us. A recording of the Commission's discussion on these presentations is available on the PUC's YouTube channel. Updates will be provided as the Commission continues to address these issues.
Public Service Co Customer Care Presentation
Investigation into Recent Outages on the Public Service Co (Xcel Energy) Electric System
Commission Considers Basic Emergency Service Rules
The Commission is currently considering rules to regulate the provision of "optional" basic emergency service components to be provided to local 9-1-1 call centers.
Proceeding No. 25R-0174T
Larimer Emergency Telephone Authority vs. CenturyLink
The Commission has referred a formal complaint filed by the Larimer Emergency Telephone Authority against CenturyLink QC regarding the provision of Basic Emergency Service.