Application Help Desk Support
Application Help Desk Support
All applications that are integrated with CMS' IDM system are required to provide a Help Desk to provide direct support to their end users.
If users have issues using the IDM system, they should contact their application's Help Desk for assistance.
| Application (Help Desk Name) | Phone | E-mail/URl |
|---|---|---|
4Innovation (4i) | 1 (888) 734- 6433 For ACO REACH Model: Select Option 1, then Option 1 Kidney Care Choices (KCC) Model: Select Option 1, then Option 3 Primary Care First (PCF) Model: Select Option 4 | For questions related to the ACO REACH model, please email:
For questions related to the KCC model, please email:
For questions related to the PCF model, please email: PCFTechnicalSupport@cms.hhs.gov
For questions related to the ETC model, please email:
For questions related to the VT APM model, please email: |
Acumen Web Portal - FISMA (Acumen Help Desk) | N/A | website_support@acumenllc.com |
Agent Broker Marketplace Support (Agent/Broker Help Desk) | 1 (855) 267-1515 | FFMProducer-AssisterHelpDesk@cms.hhs.gov |
Accountable Care Organization Management System (ACO-MS) (ACO Business Operations Support Center (ABOSC)) | N/A | SharedSavingsProgram@cms.hhs.gov |
The Benefits Coordination & Recovery System (BCRS) (COB&R Help Desk) | N/A | cobrhelp@nhassociates.com |
CMS Acquisition Lifecycle Management (CALM) (CALM Help Desk) | N/A | calm_help@cms.hhs.gov |
Case Management Tracking System (CMTS) (DSI Security Architecture) | N/A | DSISecurityArchitecture@cms.hhs.gov |
Chronic Condition Warehouse (CCW Help Desk) | 1 (866) 766 - 1915 | ccwhelp@ccwdata.org |
CCIIO Enrollment Resolution and Reconciliation System (CERRS) (Support Services Help Desk) | (703) 206 - 6199 | helpdesk@cognosante.com |
Centers for Program Integrity (CPI) Application Programming Interface (API) Development Platform (CPI API Help Desk) | (410) 597 - 4222 | CPIAPIGateway@cms.hhs.gov |
Centers for Program Integrity (CPI) Law Enforcement (LE) View (CPI LE View Help Desk) | (410) 597 - 4222 | CPILEView@cms.hhs.gov |
Centers for Program Integrity (CPI) Application Programming Interface (API) Onboarding (CPI API Help Desk) | (410) 597 - 4222 | CPIAPIGateway@cms.hhs.gov |
CMSART - ARTS tool only (CMSART Help Desk) | N/A | CMSARTApplication@cms.hhs.gov |
Coordination of Benefits (COB) (MAPD Help Desk) | 1 (800) 927 - 8069 | mapdhelp@cms.hhs.gov |
Competitive Bidding Implementation Contractor (Connexion) (CBIC Help Desk) | 1 (877) 577 - 5331 | cbic.admin@palmettogba.com |
Durable Medical Equipment, Prosthetics, Orthotics & Supplies (DMEPOS) Bidding System (DBidS) (CBIC Help Desk) | 1 (877) 577 - 5331 | cbic.admin@palmettogba.com |
Data Exchange System (DEX) (DEX Support Desk) | N/A | dexsupport@cms.hhs.gov |
Disproportionate Share Hospital (DSH) (DSH Help Desk) | N/A | dshquestions@cms.hhs.gov |
EDA Sandbox Data Platform (EDA Sandbox) (Marketplace Service Help Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
Electronic Correspondence Referral System (ECRS) (ECRS Help Desk) | (646) 458 - 6740 | ecrshelp@ehmedicare.com |
Eligibility and Enrollment Medicare Online (ELMO) (MAPD Help Desk) | 1 (800) 927 - 8069 | mapdhelp@cms.hhs.gov |
Enterprise Privacy Policy Engine (EPPE) (EPPE Help Desk) | 1 (844) 377 - 3382 | eppe@cms.hhs.gov |
Enterprise User Data Catalog (EUDC) (EUDC Help Desk) | N/A | EUDCTeam@cms.hhs.gov |
Electronic Retroactive Processing Transmission (eRPT) (MAPD Help Desk) | 1 (800) 927 - 8069 | mapdhelp@cms.hhs.gov |
Eligibility Support Desktop (ESD) (SERCO Help Desk) | N/A | helpdesk@serco-na.com |
| Enterprise User Administration (EUA) Applications | 410-786-2580 or 800-562-1963 | CMS IT Service Desk cms_it_service_desk@cms.hhs.gov
|
ESSG SPG Dashboards (ESSG SPG Admins) | N/A | cms-oit-oes@archesys.io |
First Coast Service Options’ Internet Portal (FCSO) (FCSO Help Desk) | 1 (855) 416 - 4199 | fcsospothelp@fcso.com |
Fee For Service Data Collection System (FFSDCS) (CLFS Help Desk , ASP Help Desk & GADCS Help Desk) | 1 (844) 876 - 0765 | |
Fee For Service Data Collection System (FFSDCS) QuickSight (CLFS Help Desk , ASP Help Desk & GADCS Help Desk) | 1 (844) 876 - 0765 | |
Gentran (Gentran Help Desk) | N/A | gentran-support@cms.hhs.gov |
Healthcare Effectiveness Data & Information Set (HEDIS) Patient Level Detail (PLD) (HEDIS PLD Help Desk) | 1 (833) 760-2116 | HEDISPLD_Helpdesk@cms.hhs.gov |
Health Insurance Casework System (HICS) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
Health Insurance Portability and Accountability Act (HIPAA) Eligibility Transaction System (HETS) Desktop Application (HDT) (MCARE Help Desk) | (866) 324-7315 | mcare@cms.hhs.gov |
Health Insurance Oversight System (HIOS) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
Information Technology Cybersecurity and Privacy Computer Based Training (ITSP CBT) (CBT Help Desk) | N/A | CMS CBT Support |
Bundled Payment for Care Improvement Advanced (BPCI Advanced Help Desk)
| N/A | BPCIAdvanced@cms.hhs.gov |
Comprehensive Care for Joint Replacement (CJR Help Desk)
| 1 (844) 711-2664 | CJRSupport@cms.hhs.gov |
Expanded Data Feedback Reporting (EDFR Help Desk)
| 1 (888) 734-6433 | N/A |
Emergency Triage, Treat, and Transport (ET3 Help Desk)
| 1 (844) 711-2664 | ET3Model@cms.hhs.gov |
Health Plan Innovation (HPI Help Desk)
| 1 (844) 474-3375 | HPI_PORTAL_Support@cms.hhs.gov |
Integrated Care for Kids (InCK Help Desk)
| N/A | HealthyChildrenAndYouth@cms.hhs.gov |
Maryland Primary Care Program (MDPCP Help Desk) | 1 (844) 711-2664 | marylandmodel@cms.hhs.gov |
Maternal Opioid Misuse (MOM Help Desk)
| N/A | MOMModel@cms.hhs.gov |
Oncology Care Model (OCM Help Desk) | 1 (844) 711-2664 | OCMSupport@cms.hhs.gov |
Primary Care First (PCF) (PCF Help Desk) | 1 (888) 517-7753 | PCF@telligen.com |
Internet Server TIBCO (ISV) (ISV Help Desk) | (410) 786-2580 | ISV-Support@cms.hhs.gov |
Medicaid and CHIP Financial System (MACFin) (MACFin Help Desk) | 1 (833) 879-6075 | MACFinHelpDesk@DCCA.com |
Medicaid and CHIP Program Systems (MACPro) (MACPro Help Desk) | 1 (833) 228 - 2540 | MACPro_HelpDesk@cms.hhs.gov |
Medicaid Drug Programs (MDP Help Desk) | N/A | MDP-Helpdesk@cms.hhs.gov |
MACPro-Electronic Advanced Planning Document System (MACPro-EAPD) (MACPro-EAPD Help Desk) | N/A | CMS Slack Channel: #eapd-user-support |
MACPro Data Collection Tool - Children's Health Insurance Program (CHIP) Annual Report Template System (MDCT - CARTS) (CARTS Help Desk) | N/A | mdct_help@cms.hhs.gov |
MACPro - Quality Measures (MDCT-QMR) (MDCT Help Desk) | N/A | mdct_help@cms.hhs.gov |
MACPro Data Collection Tool - Statistical Enrollment Data System (MDCT - SEDS) (MDCT Help Desk) | N/A | mdct_help@cms.hhs.gov |
Master Data Management (MDM) Enterprise Data Lake (EDL) Privacera (EDL Privacera Support) | N/A | EDLTeam@cms.hhs.gov |
Master Data Management (MDM) Enterprise Data Lake (EDL) Databricks (MDM Operations Support) | N/A | mdmsupport@npss-inc.com |
Master Data Management (MDM) Novetta (Novetta Support Team) | N/A | emdmsupport@npss-inc.com |
MAC/CMS Data Exchange (MDX) Portal (MDX Help Desk) | N/A | MDX_Helpdesk@cms.hhs.gov |
Medicare Appeals System (MAS) (MAS Help Desk) | 703-227-4080 | MAS_Application_Support@cms.hhs.gov |
MARx - Medicare Advantage & Prescription Drug System (MAPD Help Desk) | 1 (800) 927 - 8069 | mapdhelp@cms.hhs.gov |
Managed Care Review (MCR) (MCR Help Desk) | N/A | MC_Review_HelpDesk@cms.hhs.gov |
Marketplace Change Utility (MCU) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
Medicaid Data Collection Tool Home and Community-Based Services (MDCT HCBS) (MDCT Help Desk) | N/A | mdct_help@cms.hhs.gov |
Medicare Exclusion Database (MED) (EUS Help Desk) | (866) 484 - 8049 | Website: https://eus.cms.gov |
| Managed File Transfer (MFT Serverless) | 1 (855) 267-1515 | EFT Support: HUBEFTSupport@sparksoftcorp.com |
Marketplace Learning Management System (MLMS) (MLMS Help Desk) | 1 (855) 267-1515 | MLMShelpdesk@cms.hhs.gov |
Marketplace Project Startup - Enhanced Direct Enrollment (MaPS EDE) (Marketplace Service Desk) | 1 (855) 267 - 1515 | EDE Agents/Brokers should contact Marketplace Service Desk (if EDE partner is not able to provide support). |
Medicare Secondary Payer Systems Contractor (MSPSC) (MSPSC AWS Leads) | N/A | DL-HIT-MSPSC_AWSLeads@gdit.com |
Multidimensional Insurance Data Analytics System Databricks (MIDAS Databricks) (MIDAS Support) | N/A | midas_support@hcgov.us |
Multidimensional Insurance Data Analytics System Data Catalog (MIDAS Data Catalog) (MIDAS Support) | N/A | midas_support@hcgov.us |
Multidimensional Insurance Data Analytics System Gateway (MIDAS Gateway) (MIDAS Support) | N/A | midas_support@hcgov.us |
Multidimensional Insurance Data Analytics System Redash (MIDAS Redash) (MIDAS Support) | N/A | midas_support@hcgov.us |
Multidimensional Insurance Data Analytics System QuickSight (MIDAS QuickSight) (MIDAS Support) | N/A | midas_support@hcgov.us |
Multidimensional Insurance Data Analytics System SAS Web (MIDAS SAS Web) (MIDAS Support) | N/A | midas_support@hcgov.us |
Novitasphere (Novitas Help Desk) | 1 (855) 880 - 8424 | Novitaspherehelp@novitas-solutions.com |
Office of Minority Health Equity in Program and Evaluation Data (EQUIPED) (EQUIPED Help Desk) | N/A | EQUIPEDSystem@cms.hhs.gov |
Organizational Cloud Economics and Analytics Nexus (OCEAN) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
OneMAC (OneMAC Help Desk) | 1 (833) 228 - 2540 | OneMAC_Helpdesk@cms.hhs.gov |
Open Payments (OP) (Open Payments Help Desk) | 1 (855) 326 - 8366 | Openpayments@cms.hhs.gov |
Provider Compliance Group Fast Healthcare Interoperability Resources (PCG-FHIR) (PCG-FHIR Help Desk) | N/A | pcgfhir@mettles.com |
Performance Metrics Database & Analytics System - Medicaid 1115 Demonstrations (PMDA) (PMDA Section 1115 Help Desk) | N/A | pmda_help@cms.hhs.gov |
CMS Preclusion List (EUS Help Desk) | (866) 484 - 8049 | Website: https://eus.cms.gov |
Payment Recovery Information System (PRIS) Plan Portal (MAPD Help Desk) | (800) 927-8069 | PRIS_PMPP_Support@cms.hhs.gov |
Provider Statistical and Reimbursement / System for Tracking Audit and Reimbursement (PS&R/STAR) (EUS Help Desk) | (866) 484 - 8049 | Website: https://eus.cms.gov |
Quality Health Plan (QHP) Enrollee Satisfaction Survey (ESS) (QHP Survey Help Desk) | N/A | QHP_Survey@air.org |
QualityNet Help Desk (General Help Desk for CCSQ Applications) | 1 (866) 288 - 8912 | Qnetsupport@cms.hhs.gov |
Internet Quality Improvement and Evaluation System (iQIES) (iQIES Help Desk) | 1 (800) 339-9313 | iqies@cms.hhs.gov |
Quality Payment Program (QPP) (QPP Help Desk) | 1 (866) 288 - 8292 | QPP@cms.hhs.gov |
Quality, Safety & Education Portal (QSEP) (QSEP Help Desk) | 1 (855) 791 - 8900 | helpdesk@qsep.org |
Registry - Agent Broker (Agent Broker Help Desk) | (855) 267-1515 | FFMProducer-AssisterHelpDesk@cms.hhs.gov |
CMS Enterprise Salesforce Services
| N/A | salesforce@cms.hhs.gov |
Center for Medicare and Medicaid Innovation - Salesforce
| (888) 734 - 6433, Option 5 | CMMIForceSupport@cms.hhs.gov |
Special Health Information Handler (Special HIH) (Special HIH Help Desk) | (240) 883-6023 | cmshih@cms.hhs.gov |
System of Exchange Enrollment Data (SEED) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
State Exchange Resource Tracking System (SERTS) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
State Exchange Resource Virtual Information System (SERVIS) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
Scalable Logon System (SLS (Agent/Broker Help Desk) | N/A | FFMProducer-AssisterHelpDesk@cms.hhs.gov |
Transformed Medicaid Statistical Information System (T-MSIS) (T-MSIS Help Desk) | N/A | |
Unified Case Management (UCM) (UCM Help Desk) | 833-FLD-DESK / (833)353-3375 | ucmhelpdesk@cms.hhs.gov |
Opportunity to Network and Engage (zONE) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
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Page Last Modified:
05/06/2025 12:57 PM