ProviderOne for social services

Find information for social services providers—unique ProviderOne users who contract with the Department of Social and Health Services (DSHS) and have their own authorization and claims submission processes.

Is this page for me?

1099 social services-only provider

Nonmedical social service providers:

  • Receive a 1099 tax form from the state of Washington.
  • Provide services to clients who are eligible for Medicaid services.
  • Have a contract with DSHS.
  • Have business performing home care services.
  • Receive payment through use of a social services authorization.

If the above information is true, this page is for you!

1099 social services medical provider

Social service and medical providers:

  • Receive a 1099 tax form from the state of Washington.
  • Provide services to clients who are eligible for Medicaid services.
  • Have a contract with DSHS and a Core Provider Agreement (CPA) with HCA.
  • Have a business performing home care services and are a licensed medical professional.
  • Receive payment through use of a social services authorization or medical claims.
  • Have a National Provider Identifier (NPI).

If the above information is true, this page is for you!

Individual providers (IPs)

IPs are caregivers who provide certain types of services in a client's home and community such as in-home personal care and respite services.

How do I become an IP?

To become an IP, apply with Consumer Direct Care Network Washington (CDWA).

How do I verify my wages?

To verify your wages:

Billing guides

The following billing guides provide step-by-step instructions on how to view social service authorizations, how to submit and adjust claims, and how to view payments. The purpose of the guides is to help social service providers and billing staff understand the processes of ensuring clients are eligible for services and to receive timely and accurate payments for covered services.

Need assistance with ProviderOne or the claim submission process?

Contact HCA’s Medical Assistance Customer Service Center (MACSC) online or at 1-800-562-3022.

Webinars

Additional resources

Updates and newsletters

Subscribe to the ProviderOne for social services mailing list to receive our monthly newsletter and to get the latest ProviderOne updates impacting DSHS social services providers. DSHS social services providers are also encouraged to sign up for other DSHS alerts and HCA alerts that may impact your business.

Recent notices

ProviderOne Social Service Providers
ProviderOne Social Services Newsletter--August 2025
  • 08/20/2025 08:19 AM PDT
ProviderOne Social Services Newsletter--July 2025
  • 07/21/2025 10:30 AM PDT
Reminder: No ProviderOne payments this week
  • 07/03/2025 04:06 PM PDT
ProviderOne Social Services Newsletter--June 2025
  • 06/18/2025 09:17 AM PDT
ProviderOne outage planned for Saturday, June 14, 2025, through Sunday, June 15, 2025
  • 06/12/2025 02:00 PM PDT
Updated social service billing guides available online
  • 06/11/2025 08:36 AM PDT
ProviderOne Social Services Newsletter--May 2025
  • 05/21/2025 09:41 AM PDT
Medication assistance rule update (community-based and in-home care settings)
  • 05/02/2025 02:20 PM PDT
ProviderOne Social Services Newsletter--April 2025
  • 04/21/2025 02:10 PM PDT
ProviderOne Social Services Newsletter--March 2025
  • 03/19/2025 08:25 AM PDT
ProviderOne Outage March 8-9, 2025
  • 03/07/2025 09:28 AM PST
ProviderOne Social Services Newsletter--February 2025
  • 02/20/2025 08:47 AM PST
ProviderOne Social Services Newsletter--January 2025
  • 01/17/2025 08:48 AM PST
ProviderOne Social Services Newsletter--December 2024
  • 12/19/2024 12:00 PM PST
ProviderOne Claims Submission Deadline Changes: Christmas and New Years
  • 12/16/2024 09:06 AM PST
ProviderOne outage planned for Saturday, December 14, 2024
  • 12/10/2024 03:59 PM PST
ProviderOne Social Services Newsletter--November 2024
  • 11/20/2024 08:28 AM PST
Thanksgiving Holiday will impact DSHS Social Services Provider Payments
  • 11/13/2024 08:31 AM PST
ProviderOne Social Services Newsletter--October 2024
  • 10/21/2024 10:24 AM PDT
Delayed payments for some Social Services Providers
  • 10/10/2024 06:34 PM PDT
ProviderOne Social Services Newsletter--September 2024
  • 09/23/2024 02:17 PM PDT
ProviderOne Maintenance Planned for Saturday, September 21, 2024 through Sunday, September 22, 2024
  • 09/19/2024 05:54 PM PDT
ProviderOne Maintenance Planned for Sunday, Sept 15, 2024
  • 09/13/2024 09:18 AM PDT
Join Us at a Facing Fentanyl Together Resource Fair on Friday, September 20, 2024!
  • 09/05/2024 01:37 PM PDT
ProviderOne Social Services Newsletter--August 2024
  • 08/23/2024 10:56 AM PDT

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