This job is open to

Students

Current students enrolled in an accredited high school, college or graduate institution.

Clarification from the agency

Open to post-secondary students currently accepted for enrollment, seeking a diploma/degree in an accredited technical/vocational school, 2or4 year college/university, graduate/professional school, qualifying career/technical educational program, registered Apprenticeship Programs and certain volunteer service programs (such as Peace Corps, AmeriCorps, Job Corps, etc.), on a full or half-time basis as defined by the educational institution. Must obtain high school diploma or GED by Spring 2025.

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Duties

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In order to be eligible for this opportunity you must be able to obtain academic credit from your institution OR a third-party stipend of at least $15.00 per hour or higher if the locality you are selected for has a higher minimum wage than $15.00.

Duties include but are not limited to:

DUTIES: Investment Management Intern

Plan and complete work assignments on time in support of IT budget data calls, SLA and investment planning.
Collect and analyze relevant information.
Communicate relevant and accurate information, clearly and concisely during formal or informal meetings.
Collaborate with others to accomplish goals.
Contribute to team efforts.
Use various enterprise tools and technology to prepare and share documents.

DUTIES: Enterprise Architecture

The work also consists of administrative related tasks in support of IT projects to include, AI, Machine Learning, research, drafting documents, as well as design and project management support.

DUTIES: Enterprise Service Desk (ESD)

Customer Support and Training

Support Tier 2 desktop IT services for internal users.- Respond to and resolve customer service requests for IT support.
Provide customer training on systems, applications, and equipment.
Assist in the development and delivery of training materials and documentation for end users.

Technical Operations

Install, configure, troubleshoot, and maintain customer software.
Assist with managing and maintaining IT asset inventories.
Contribute to IT modernization initiatives, including network equipment refreshes and MS Teams implementation.

Service Improvement and Knowledge Management

Perform knowledge-centered service improvements and enhance the customer support experience.
Participate in knowledge-centered service improvements and enhance customer support experiences.

Professional Development

Gain hands-on experience in IT service management and federal IT operations.

This opportunity provides a hands-on experience to engage in impactful IT operations and gain insights into federal IT service management.

Requirements

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Conditions of employment

Must be at least 16 years old and eligible to work in the United States of America (USA).
Must be actively enrolled or accepted for enrollment at least half-time at a qualifying educational institution at the time of selection and must maintain such enrollment throughout the duration of this program.
Must be in good academic standing as defined by the agency as 2.0 GPA or higher.
For minors aged 16 or 17: If selected for a student volunteer position, you must also submit a work permit prior to coming onboard.
In order to be eligible for this opportunity you must be able to obtain academic credit from your institution OR a third-party stipend of at least $15.00 per hour or higher if the locality you are selected for has a higher minimum wage than $15.00.
Non-resident candidates must have three years of residency in the United States to meet the residency requirement for background investigations.
See Additional Conditions of Employment under Additional Information.

Qualifications

Investment Management:

Ability to work well in a team environment
Ability to communicate orally and in writing to a variety of audiences
Excellent interpersonal skills
A working knowledge of computer applications such as Microsoft: Word, Excel, Power Point and Outlook.

Students must have an academic background in information technology, business, or a related field.

Enterprise Architecture: This internship provides excellent professional experience for students who are seeking or pursuing Computer Science, Data Science and Engineering degrees. As an intern in this role, you'll have an opportunity to leverage your degree experience.
In this role, students will perform a variety of general information technology duties that include but are not limited to:

Installing, configuring, troubleshooting, and maintaining customer software.
Implementing instructions, policies, procedures, and standards for information technology (IT) programs, services, operations, and/or customer support.
Performing System Analysis for applications.
Responding to and resolving customer requests for services.
Assist and prepare design documents on assigned projects.
Assist with day-to-day administrative operations by performing IT engineering related tasks or other functions.
Assist in project oversight.
Providing customer training on systems, applications, and equipment; and the work also consists of administrative related tasks in support of IT projects to include, AI, Machine Learning, research, drafting documents, as well as design and project management support.

Enterprise Help Desk:

Currently enrolled in an accredited educational institution.
Interest in Information Technology, Customer Support, or a related field.
Strong communication, organizational, and analytical skills.
Ability to work independently and collaboratively in a professional environment.
Commitment to learning and supporting IT modernization efforts.

Education

To be eligible for this unpaid student volunteer opportunity, you must be currently enrolled or accepted for enrollment on at least a half-time basis at a qualifying educational institution, for the purpose of obtaining a diploma, degree, or certificate. Current students must have a grade-point average of 2.0 or higher on a 4.0 scale. If selected, you must maintain a 2.0 or higher-grade point average on a 4.0 scale throughout the duration of the program. You must submit with your application a current academic transcript and/or other official documentation from your academic institution demonstrating your eligibility for selection.

If you do not submit sufficient academic documentation necessary to demonstrate that you meet the eligibility described in this announcement, your application will be deemed incomplete, and you will be ineligible for further consideration for this vacancy.

An academic year of undergraduate education is defined as 30 semester hours, 45 quarter hours, or the equivalent in an accredited college or university and vocational or technical institution.

See the Required Documents section of this announcement. If you do not submit a transcript (unofficial or official) indicating your possession of the required education, you will not be considered for this position.

Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.

If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position. Click Evaluation of Foreign Education for more information.

If the student is not currently enrolled or is between academic programs, the student may have a brief interim period of not more than five months during which the student must demonstrate a bona fide intention of continuing to pursue a course of study immediately after the interim period has ended. This documentation may be provided through an official letter from the academic institution confirming the student's status as a continuing student, or similar documentation.

Graduating seniors from high school, college or graduate school who are not continuing their education will not be considered eligible.

Additional information

Additional Conditions of Employment

A Student Volunteer must receive academic credit towards graduation, or must receive a third-party stipend, grant, or other equivalent financial aid for the assignment and the amount must be equivalent to $15.00 per hour, or the minimum wage rate for the geographic area in which the work will be performed, whichever is higher.
Must have a high school diploma or have an equivalent General Education Development certificate, and are accepted and enrolled on at least a half-time basis at a qualifying post-secondary educational institution (e.g., junior or community college, four-year college/university, graduate school, or vocational training institution);
Appointees must sign a DOL Student Volunteer Agreement form, DL1-6082.

Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.
The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.
Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or materials before they can enter on duty: BACKGROUND INVESTIGATION

Applicants must meet all legal and regulatory requirements. Reference the Required Documents section for additional requirements
Diversity, Equity, Inclusion, and Accessibility (DEIA) Statement: The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promotes equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.

Benefits:

A Student Volunteer is not an employee of the Federal Government for any purposes other than injury compensation and laws relating to the Federal Tort Claims Acts. Therefore, service time is not creditable for leave accrual or any other federal employee benefits. Students are not eligible for noncompetitive conversion to positions in the Federal service.

Student Volunteers are eligible to receive transit benefits.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants are encouraged to address their education, experience, and motivation for applying for a student volunteer opportunity with the Department of Labor on their resume. Experience is defined as paid, unpaid, volunteer, and lived experience as it demonstrates the competencies required to perform the duties outlined in this announcement.

You may preview questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/12655909

The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by the agency personnel including but not limited to subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.).

Agency personnel will make the final determination concerning your referral status. Your resume MUST provide sufficient information to substantiate your vacancy question responses. Failure to do so may result in your removal from consideration.

Required Documents

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The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date.

The following documents are required from ALL applicants (PLEASE READ CAREFULLY):

Resumes: Required and must provide a resume either by creating one in USAJOBS or uploading one from your computer and USAJOBS profile. To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions and confirm that your resume supports your question responses.
Proof of Eligibility: Academic transcript, evidence of enrollment (e.g., acceptance letter, a letter from a high school guidance counselor or equivalent), or other official documentation from a qualifying educational institution, career technical education program or service program showing that you meet the eligibility requirements as described in the Education section of this announcement.
Proof of Qualifications: Academic transcripts are sufficient to demonstrate that you meet the minimum qualification requirements for this position, as described in this announcement, where you are seeking to qualify, at least in part, on the basis of your education. Unofficial Transcripts must state the student's name, name of the school, current GPA/academic standing, past and current coursework with credits for each course, enrollment status, degree program, and proof of enrollment for the current semester. See Qualifications and Evaluations. If you are a graduate-level student, you should also submit your undergrad transcripts with your application.
Proof of Enrollment: Academic transcript or other official documentation from the educational institution proving your status as a student who is currently enrolled or accepted for enrollment on at least a half-time basis at a qualifying educational institution. See Qualifications and Evaluations.

The following documents are required if applicable:

Unofficial Transcript(s) (in English) - If you are using education as a basis for qualifying for this position, you must submit all applicable academic transcripts demonstrating that you meet the qualifying educational requirements (ex. BA/BS, MA, JD, Ph.D., etc.). If specific coursework is required to qualify, you must supply an unofficial transcript from each academic institution in which the required courses were taken in order to receive credit. You may upload your unofficial transcript(s) as one document with a maximum size limit of 5 MB.

NOTE: The OFFICIAL Transcript(s) MUST BE RECEIVED, if you are selected, and prior to receiving the firm offer with a start date.

Cover Letters are not mandatory and will not be used to verify experience but may be submitted.

Reference the Education Section for College Transcript and Evaluation of Foreign Education.

Do not upload password-protected documents.

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.

To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the Required Documents section.

Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time on the vacancy closing date to receive consideration.

Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered.

Click here for information on Reasonable Accommodations.

Important - Save your information before the 30 minute system timeout! For help, go to USAJOBS Help Center.

STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. For each employment period, include start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week) otherwise, your application may be considered incomplete.

STEP 2 - Complete the 1st part of the application process (USAJOBS). Once you have identified a job on USAJOBS that you wish to apply for, click on the job title and then click the Apply button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Proceed through the steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. In the final step, once you have certified your application, click the Continue to agency site button.

STEP 3 - Complete the 2nd part of the application process (DOL). On the Department of Labor (DOL) page, create a DOL Account if you have not already and click Apply to this vacancy. Continue through the progress steps at the top of the DOL page. The 2nd progress step is where you answer the vacancy-specific questions. The 3rd progress step Documents is where you submit the required documents (only if applicable to you) specified in the Required Documents section of this vacancy.

STEP 4 - On the Review and Submit step, verify each section of your application is complete and correct. In order to submit your application, you must have a check mark next to each section listed. If there is an X, return to the appropriate section and follow the prompts. When it is ready for submission, certify your application and click the Submit Application button.

STEP 5 - Edit Application as needed by 11:59 pm Eastern Time of Closing Date by returning to USAJOBS, clicking the vacancy, thenUpdate Application.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

For more detailed information on applying for positions with DOL click here to view the U.S. Department of Labor, How to Apply website.

Agency contact information

Student Volunteer Recruitment

Phone: 972-850-4439
Email: DOL-Recruitment@dol.gov

Address: Office of the Assistant Secretary for Administration and Management
200 Constitution Avenue NW
Washington, DC 20210
US

Next steps

Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interviews. You will be notified of the outcome. A selection is expected to be made within 30 calendar days of the issuance date of the certificate.

For instructions on how to check the status of your application, go to USAJOBS Help Guide.

USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency's point of contact on the job announcement.

To verify that your application is complete, log into your USAJOBS account, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Required Documents

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The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date.

The following documents are required from ALL applicants (PLEASE READ CAREFULLY):

Resumes: Required and must provide a resume either by creating one in USAJOBS or uploading one from your computer and USAJOBS profile. To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions and confirm that your resume supports your question responses.
Proof of Eligibility: Academic transcript, evidence of enrollment (e.g., acceptance letter, a letter from a high school guidance counselor or equivalent), or other official documentation from a qualifying educational institution, career technical education program or service program showing that you meet the eligibility requirements as described in the Education section of this announcement.
Proof of Qualifications: Academic transcripts are sufficient to demonstrate that you meet the minimum qualification requirements for this position, as described in this announcement, where you are seeking to qualify, at least in part, on the basis of your education. Unofficial Transcripts must state the student's name, name of the school, current GPA/academic standing, past and current coursework with credits for each course, enrollment status, degree program, and proof of enrollment for the current semester. See Qualifications and Evaluations. If you are a graduate-level student, you should also submit your undergrad transcripts with your application.
Proof of Enrollment: Academic transcript or other official documentation from the educational institution proving your status as a student who is currently enrolled or accepted for enrollment on at least a half-time basis at a qualifying educational institution. See Qualifications and Evaluations.

The following documents are required if applicable:

Unofficial Transcript(s) (in English) - If you are using education as a basis for qualifying for this position, you must submit all applicable academic transcripts demonstrating that you meet the qualifying educational requirements (ex. BA/BS, MA, JD, Ph.D., etc.). If specific coursework is required to qualify, you must supply an unofficial transcript from each academic institution in which the required courses were taken in order to receive credit. You may upload your unofficial transcript(s) as one document with a maximum size limit of 5 MB.

NOTE: The OFFICIAL Transcript(s) MUST BE RECEIVED, if you are selected, and prior to receiving the firm offer with a start date.

Cover Letters are not mandatory and will not be used to verify experience but may be submitted.

Reference the Education Section for College Transcript and Evaluation of Foreign Education.

Do not upload password-protected documents.

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply