Share I wish to complain about the 593 service between Hebden Bridge and Halifax.
I live in Heptonstall and today caught the on-time 596 service from Heptonstall at 09:38. As we reached the turning circle at the bottom of the hill the 593, waiting at the bus stop pulled away. We then arrived behind that 593 bus at the New Road/Hope Street at 09:45 where the 593 is scheduled to leave at 09:47. I was first off the 596 bus and had enough time to catch the 593 but it pulled away early.
As I was intending to make a connection in Halifax the next available 593 would leave me with a further 50 minute wait in Halifax bus station, making my plans, for the day, moot.
I phoned First Bus on their 0345 number to complain and was told, to my astonishment, that the buses are "allowed" to leave a stop up to five minutes early, unless it as categorised as a "scheduled stop", and that there was nothing else the customer service agent, 'Wayne', could do.
Needless to say, I am incredibly annoyed at this, if it is true, definitely annoyed at the disruption and lack of customer service, and, if this is supposed to be an integrated transport system it, at present, is really not living up to that ideal.
Rant over, so my apologies if I've rambled on!
Regards
Sean Gregory
18 West Laithe
Heptonstall
Hebden Bridge
West Yorkshire
HX7 7LX on Facebook
Share I wish to complain about the 593 service between Hebden Bridge and Halifax.
I live in Heptonstall and today caught the on-time 596 service from Heptonstall at 09:38. As we reached the turning circle at the bottom of the hill the 593, waiting at the bus stop pulled away. We then arrived behind that 593 bus at the New Road/Hope Street at 09:45 where the 593 is scheduled to leave at 09:47. I was first off the 596 bus and had enough time to catch the 593 but it pulled away early.
As I was intending to make a connection in Halifax the next available 593 would leave me with a further 50 minute wait in Halifax bus station, making my plans, for the day, moot.
I phoned First Bus on their 0345 number to complain and was told, to my astonishment, that the buses are "allowed" to leave a stop up to five minutes early, unless it as categorised as a "scheduled stop", and that there was nothing else the customer service agent, 'Wayne', could do.
Needless to say, I am incredibly annoyed at this, if it is true, definitely annoyed at the disruption and lack of customer service, and, if this is supposed to be an integrated transport system it, at present, is really not living up to that ideal.
Rant over, so my apologies if I've rambled on!
Regards
Sean Gregory
18 West Laithe
Heptonstall
Hebden Bridge
West Yorkshire
HX7 7LX on Linkedin
Email I wish to complain about the 593 service between Hebden Bridge and Halifax.
I live in Heptonstall and today caught the on-time 596 service from Heptonstall at 09:38. As we reached the turning circle at the bottom of the hill the 593, waiting at the bus stop pulled away. We then arrived behind that 593 bus at the New Road/Hope Street at 09:45 where the 593 is scheduled to leave at 09:47. I was first off the 596 bus and had enough time to catch the 593 but it pulled away early.
As I was intending to make a connection in Halifax the next available 593 would leave me with a further 50 minute wait in Halifax bus station, making my plans, for the day, moot.
I phoned First Bus on their 0345 number to complain and was told, to my astonishment, that the buses are "allowed" to leave a stop up to five minutes early, unless it as categorised as a "scheduled stop", and that there was nothing else the customer service agent, 'Wayne', could do.
Needless to say, I am incredibly annoyed at this, if it is true, definitely annoyed at the disruption and lack of customer service, and, if this is supposed to be an integrated transport system it, at present, is really not living up to that ideal.
Rant over, so my apologies if I've rambled on!
Regards
Sean Gregory
18 West Laithe
Heptonstall
Hebden Bridge
West Yorkshire
HX7 7LX link
I wish to complain about the 593 service between Hebden Bridge and Halifax.
I live in Heptonstall and today caught the on-time 596 service from Heptonstall at 09:38. As we reached the turning circle at the bottom of the hill the 593, waiting at the bus stop pulled away. We then arrived behind that 593 bus at the New Road/Hope Street at 09:45 where the 593 is scheduled to leave at 09:47. I was first off the 596 bus and had enough time to catch the 593 but it pulled away early.
As I was intending to make a connection in Halifax the next available 593 would leave me with a further 50 minute wait in Halifax bus station, making my plans, for the day, moot.
I phoned First Bus on their 0345 number to complain and was told, to my astonishment, that the buses are "allowed" to leave a stop up to five minutes early, unless it as categorised as a "scheduled stop", and that there was nothing else the customer service agent, 'Wayne', could do.
Needless to say, I am incredibly annoyed at this, if it is true, definitely annoyed at the disruption and lack of customer service, and, if this is supposed to be an integrated transport system it, at present, is really not living up to that ideal.
Rant over, so my apologies if I've rambled on!
Regards
Sean Gregory
18 West Laithe
Heptonstall
Hebden Bridge
West Yorkshire
HX7 7LX
Sean Gregory
asked
about 2 months ago
Thank you for bringing this to our attention. We are disappointed to hear about these issues.
Service 593 is operated by First on a commercial basis, so officers will raise this with them.
Bus services can legally operate one minute early or up to five minutes late. They should not be operating 5 minutes early. This is montiored at timing points which the operator has registered with the Traffic Commissioner (who regulate bus services). New Road at Hebden Bridge is a timing point so we can access data from the operator if necessary to ensure they remain punctual to the timetable.
Share I would like to raise a complaint about the changes to the 590 bus service which used to travel from Todmorden to Halifax. The service now only travels between Rochdale and Todmorden bus station once an hour. This means that my child cannot travel to and from Calder Highschool from our home without waiting for 45 minutes for a connecting bus home. on Facebook
Share I would like to raise a complaint about the changes to the 590 bus service which used to travel from Todmorden to Halifax. The service now only travels between Rochdale and Todmorden bus station once an hour. This means that my child cannot travel to and from Calder Highschool from our home without waiting for 45 minutes for a connecting bus home. on Linkedin
Email I would like to raise a complaint about the changes to the 590 bus service which used to travel from Todmorden to Halifax. The service now only travels between Rochdale and Todmorden bus station once an hour. This means that my child cannot travel to and from Calder Highschool from our home without waiting for 45 minutes for a connecting bus home. link
I would like to raise a complaint about the changes to the 590 bus service which used to travel from Todmorden to Halifax. The service now only travels between Rochdale and Todmorden bus station once an hour. This means that my child cannot travel to and from Calder Highschool from our home without waiting for 45 minutes for a connecting bus home.
Fiona Cains
asked
7 months ago
We are sorry to hear that changes to the 590 bus route are causing you inconvenience. The decision to reduce this service was a commercial decision taken by the operator, independently of the Combined Authority.
The decision has been made by the Mayor of West Yorkshire to change to a franchised bus model. Under the current system, bus companies are responsible for setting their timetables, routes and frequencies which, under franchising, is a responsibility that will pass to the Combined Authority, allowing us to better organise a bus system to our own standards. The first round of franchised services will be rolled out in March 2027 with all services franchised by October 2028.
In the meantime, you can further contact MetroLine on 0113 245 7676 or through their website. Alternatively, you can contact bus and rail operators directly. Operator contact information can be found online at www.wymetro.com/buses/bus-operators/(External link) for bus operators.
Share Why is it so difficult to take a bicycle on a Transpennine Train? I have read the cycle policy. I note that the first 7 pages are about leaving your bike at the station. I also note that they claim on Page 14, " We've made it easier to take your bike on board." I would suggest this is not the case if there are 3 of you travelling or one bike space has already been booked. If Transpennine want to promote cycling surely they should allow bicycles on board whenever it is practicable. An arbitrary 2 bicycle limit is a choice...a bad one in my view. We had a Kafkaesque experience last Sunday morning trying to get our 4 bicycle on a Transpennine train back to Leeds. The irony here was that we were returning from a week's cycling in The Netherlands where there is a much healthier attitude to cycling. on Facebook
Share Why is it so difficult to take a bicycle on a Transpennine Train? I have read the cycle policy. I note that the first 7 pages are about leaving your bike at the station. I also note that they claim on Page 14, " We've made it easier to take your bike on board." I would suggest this is not the case if there are 3 of you travelling or one bike space has already been booked. If Transpennine want to promote cycling surely they should allow bicycles on board whenever it is practicable. An arbitrary 2 bicycle limit is a choice...a bad one in my view. We had a Kafkaesque experience last Sunday morning trying to get our 4 bicycle on a Transpennine train back to Leeds. The irony here was that we were returning from a week's cycling in The Netherlands where there is a much healthier attitude to cycling. on Linkedin
Email Why is it so difficult to take a bicycle on a Transpennine Train? I have read the cycle policy. I note that the first 7 pages are about leaving your bike at the station. I also note that they claim on Page 14, " We've made it easier to take your bike on board." I would suggest this is not the case if there are 3 of you travelling or one bike space has already been booked. If Transpennine want to promote cycling surely they should allow bicycles on board whenever it is practicable. An arbitrary 2 bicycle limit is a choice...a bad one in my view. We had a Kafkaesque experience last Sunday morning trying to get our 4 bicycle on a Transpennine train back to Leeds. The irony here was that we were returning from a week's cycling in The Netherlands where there is a much healthier attitude to cycling. link
Why is it so difficult to take a bicycle on a Transpennine Train? I have read the cycle policy. I note that the first 7 pages are about leaving your bike at the station. I also note that they claim on Page 14, " We've made it easier to take your bike on board." I would suggest this is not the case if there are 3 of you travelling or one bike space has already been booked. If Transpennine want to promote cycling surely they should allow bicycles on board whenever it is practicable. An arbitrary 2 bicycle limit is a choice...a bad one in my view. We had a Kafkaesque experience last Sunday morning trying to get our 4 bicycle on a Transpennine train back to Leeds. The irony here was that we were returning from a week's cycling in The Netherlands where there is a much healthier attitude to cycling.
Brian Flynn
asked
6 months ago
Thank you for taking the time to provide this feedback. We appreciate the frustration of passengers wishing to cycle to rail stations and the lack of availability to transport cycles on the trains, in our region and nationally. Especially for passengers travelling in groups, the current availability on trains is limited.
Transpennine Express is currently looking at procuring new trains; we will get in touch with them and suggest that this presents an ideal opportunity to reconsider bicycle capacity onboard and to update their Bike Policy accordingly. While secure parking at stations is important, expanding the space for bicycles on trains should also be a priority.
Share Why a tram system Sheffield has trams which are failing. Connected to wrong places and expensive to renovate and alter. Buses are much more flexible. on Facebook
Share Why a tram system Sheffield has trams which are failing. Connected to wrong places and expensive to renovate and alter. Buses are much more flexible. on Linkedin
Email Why a tram system Sheffield has trams which are failing. Connected to wrong places and expensive to renovate and alter. Buses are much more flexible. link
Why a tram system Sheffield has trams which are failing. Connected to wrong places and expensive to renovate and alter. Buses are much more flexible.
JSD
asked
7 months ago
Even with all the improvements we have planned for our existing train, bus, walking, cycling, and highway infrastructure, public transport is often still overcrowded, and roads are congested, especially during rush hour.
Mass Transit can increase our transport capacity as trams are able to carry approximately four times the number of passengers of a typical bus. Trams can also be segregated from traffic, spending less time sat in traffic jams, making them quicker and more reliable than other modes. It will also be fully integrated with the bus and rail network making journeys seamless for all.
Moreover, trams can complement the existing train service. For example:
- They offer better accessibility and improved connectivity to areas that the rail stations do not serve.
- They operate more frequently than the existing train services, giving passengers more choice of when to travel.
- They are likely to have more stops than the trains have, making it easier for passengers to reach specific locations.
- They are designed to serve short-distance travel, ideal for daily commuting, shopping and leisure activities.
Further information on our Mass Transit plans can be found here: www.wymasstransit.com(External link)
Share Hackney Carriage Taxis are legally classed as Public Transport yet every Transport Policy, Transport Planning and the Highways Departments all way's ignore this. I am happy to be involved in any future events or discussions going forward on Facebook
Share Hackney Carriage Taxis are legally classed as Public Transport yet every Transport Policy, Transport Planning and the Highways Departments all way's ignore this. I am happy to be involved in any future events or discussions going forward on Linkedin
Email Hackney Carriage Taxis are legally classed as Public Transport yet every Transport Policy, Transport Planning and the Highways Departments all way's ignore this. I am happy to be involved in any future events or discussions going forward link
Hackney Carriage Taxis are legally classed as Public Transport yet every Transport Policy, Transport Planning and the Highways Departments all way's ignore this. I am happy to be involved in any future events or discussions going forward
Ghulam Nabi
asked
6 months ago
We recognise that taxis are an important part of our integrated transport system and our full Local Transport Plan will set out the role they can play in supporting the delivery of the draft vision and objectives set out in the engagement document. This will include the role for the taxi trade in supporting disabled people’s travel, the nighttime economy and those without access to a car. It will also set out how we will make best use of the space on our streets to support our integrated, sustainable transport system.
Share What are the provisions set for taxis (hackney carriage) in the transport plan? I think you would agree taxi drivers (hackney carrIage) are the back one for any transport policy. on Facebook
Share What are the provisions set for taxis (hackney carriage) in the transport plan? I think you would agree taxi drivers (hackney carrIage) are the back one for any transport policy. on Linkedin
Email What are the provisions set for taxis (hackney carriage) in the transport plan? I think you would agree taxi drivers (hackney carrIage) are the back one for any transport policy. link
What are the provisions set for taxis (hackney carriage) in the transport plan? I think you would agree taxi drivers (hackney carrIage) are the back one for any transport policy.
Suhail rashid
asked
6 months ago
We recognise that taxis are an important part of our integrated transport system and our full Local Transport Plan will set out the role they can play in supporting the delivery of the draft vision and objectives set out in the engagement document. This will include the role for the taxi trade in supporting disabled people’s travel, the nighttime economy and those without access to a car. It will also set out how we will make best use of the space on our streets to support our integrated, sustainable transport system.
Share Are we going to get more cycle lanes. I ride 7 miles each way to work and I use approximately 300 meters of bike lane. It’s all concentrated to and from the city centre, which is fantastic, but useless to a lot of cyclists.
Also there’s many roads that are plenty wide enough with hatching in the middle to be able to convert to cycle lanes. Crossing islands are a massive issue due to roads narrowing and drivers bullying their way past, when you could integrate cycle lanes and remove the islands, it would be safer for pedestrians due to the roads been narrowed, safer for cyclists and more convenient to cars due to not having to swerve around traffic islands.
No deaths on roads by 2040 is a disgrace, this is a 1st world country where people are been killed going about their business by poorly designed infrastructure. I say no deaths by 2030 at the latest.
Single occupancy cars at rush hour must be 80%, it’s a complete joke. Make cycle commuting an option for all, not just the city workers. on Facebook
Share Are we going to get more cycle lanes. I ride 7 miles each way to work and I use approximately 300 meters of bike lane. It’s all concentrated to and from the city centre, which is fantastic, but useless to a lot of cyclists.
Also there’s many roads that are plenty wide enough with hatching in the middle to be able to convert to cycle lanes. Crossing islands are a massive issue due to roads narrowing and drivers bullying their way past, when you could integrate cycle lanes and remove the islands, it would be safer for pedestrians due to the roads been narrowed, safer for cyclists and more convenient to cars due to not having to swerve around traffic islands.
No deaths on roads by 2040 is a disgrace, this is a 1st world country where people are been killed going about their business by poorly designed infrastructure. I say no deaths by 2030 at the latest.
Single occupancy cars at rush hour must be 80%, it’s a complete joke. Make cycle commuting an option for all, not just the city workers. on Linkedin
Email Are we going to get more cycle lanes. I ride 7 miles each way to work and I use approximately 300 meters of bike lane. It’s all concentrated to and from the city centre, which is fantastic, but useless to a lot of cyclists.
Also there’s many roads that are plenty wide enough with hatching in the middle to be able to convert to cycle lanes. Crossing islands are a massive issue due to roads narrowing and drivers bullying their way past, when you could integrate cycle lanes and remove the islands, it would be safer for pedestrians due to the roads been narrowed, safer for cyclists and more convenient to cars due to not having to swerve around traffic islands.
No deaths on roads by 2040 is a disgrace, this is a 1st world country where people are been killed going about their business by poorly designed infrastructure. I say no deaths by 2030 at the latest.
Single occupancy cars at rush hour must be 80%, it’s a complete joke. Make cycle commuting an option for all, not just the city workers. link
Are we going to get more cycle lanes. I ride 7 miles each way to work and I use approximately 300 meters of bike lane. It’s all concentrated to and from the city centre, which is fantastic, but useless to a lot of cyclists.
Also there’s many roads that are plenty wide enough with hatching in the middle to be able to convert to cycle lanes. Crossing islands are a massive issue due to roads narrowing and drivers bullying their way past, when you could integrate cycle lanes and remove the islands, it would be safer for pedestrians due to the roads been narrowed, safer for cyclists and more convenient to cars due to not having to swerve around traffic islands.
No deaths on roads by 2040 is a disgrace, this is a 1st world country where people are been killed going about their business by poorly designed infrastructure. I say no deaths by 2030 at the latest.
Single occupancy cars at rush hour must be 80%, it’s a complete joke. Make cycle commuting an option for all, not just the city workers.
Josh Coleman
asked
6 months ago
Thank you for contacting us and sharing your concerns about cycle lanes and road safety.
Over the past 20 years, through the development of Active Travel initiatives and the Local Transport Plan (LTP), we have worked to create and improve cycling infrastructure. To date, we have delivered over 100 km of cycle routes across West Yorkshire. However, we acknowledge that more work is needed, especially beyond the city centre, to ensure that cycle commuting is a viable option for everyone, not just those working in city areas. The Mayor's West Yorkshire Local Transport Plan: Vision and Objectives | Your Voice (westyorks-ca.gov.uk).
Regarding your point on the vision to reduce killed and seriously injured casualties on our roads to zero by 2040, this has been chosen as an achievable target year for many safe and healthy mobility outcomes, by leaders in Britain and others around the globe. For example, Highways England has a target for the number of people killed or seriously injured on the SRN to be “approaching zero” by 2040, the Department for Transport has a target for all new cars and vans to be effectively zero emission by 2040, and Transport for London has a target for the elimination of all deaths and serious injuries from London’s streets and for 80% of all journeys in London to be made by walking, cycling or using public transport, by 2041. Our own Vision Zero target has been developed in line with this context.
As part of the Vision Zero initiative, we will continuously review how different road users interact, with a focus on improving the safety and connectivity of routes for cyclists. Your suggestion regarding the conversion of road space, such as hatching and traffic islands, into dedicated cycle lanes, is something we are keen to explore as part of future projects to make cycling safer and more accessible. Vision Zero Strategy (westyorks-ca.gov.uk)(External link)
Regarding single-occupancy cars, a key part of our strategy is to improve public transport and active travel so that more people can choose to leave the car at home for more journeys. By improving public transport and expanding cycling infrastructure, we aim to reduce the number of single-occupancy vehicles on the road, particularly during rush hours, and make cycling a more attractive option for commuters of all kinds.
Share When and where are members going to be meeting in person by coming together to discuss how West Yorkshire transportations will work better and share ideas And to see how we can be supporting our wonderful working Mayor of West Yorkshire Tracey Brabin..you are the best. on Facebook
Share When and where are members going to be meeting in person by coming together to discuss how West Yorkshire transportations will work better and share ideas And to see how we can be supporting our wonderful working Mayor of West Yorkshire Tracey Brabin..you are the best. on Linkedin
Email When and where are members going to be meeting in person by coming together to discuss how West Yorkshire transportations will work better and share ideas And to see how we can be supporting our wonderful working Mayor of West Yorkshire Tracey Brabin..you are the best. link
When and where are members going to be meeting in person by coming together to discuss how West Yorkshire transportations will work better and share ideas And to see how we can be supporting our wonderful working Mayor of West Yorkshire Tracey Brabin..you are the best.
Faith Akume Ekwu
asked
7 months ago
Thank you for reaching out to us.
The West Yorkshire Combined Authority, which includes the Mayor and representatives from the five local authorities of West Yorkshire, will make key decisions on the direction and adoption of the Local Transport Plan (LTP) during the Combined Authority Meetings. The team developing the Local Transport Plan regularly report to the West Yorkshire Transport Committee on progress with the renewal of the LTP.
At the moment, we are actively engaging with the public on the proposed vision, objectives and principles for the LTP. We would love to hear your thoughts, and you can share your feedback by filling in the questionnaire on this page by the end of 30 September. Additionally, there will be a statutory consultation on the draft LTP in 2025.
Share Is the 341 community bus included in your Local Transport plan?
I live in Stocksmoor and for me it is a life saver. We have a train but it does not go to nearby villages for schools, doctors, shops, post offices, etc. I am 90 and disabled and absolutely dependent on the 341 and I hope that as a community bus it is separately funded on Facebook
Share Is the 341 community bus included in your Local Transport plan?
I live in Stocksmoor and for me it is a life saver. We have a train but it does not go to nearby villages for schools, doctors, shops, post offices, etc. I am 90 and disabled and absolutely dependent on the 341 and I hope that as a community bus it is separately funded on Linkedin
Email Is the 341 community bus included in your Local Transport plan?
I live in Stocksmoor and for me it is a life saver. We have a train but it does not go to nearby villages for schools, doctors, shops, post offices, etc. I am 90 and disabled and absolutely dependent on the 341 and I hope that as a community bus it is separately funded link
Is the 341 community bus included in your Local Transport plan?
I live in Stocksmoor and for me it is a life saver. We have a train but it does not go to nearby villages for schools, doctors, shops, post offices, etc. I am 90 and disabled and absolutely dependent on the 341 and I hope that as a community bus it is separately funded
Barbara Harris
asked
7 months ago
Thank for reaching out and sharing your thoughts with us.
We encourage you to participate in our Local Transport Plan (LTP) engagement survey on this page, where you can provide more detailed feedback, by 30 September.
While the LTP sets the strategic direction for transport in West Yorkshire, it doesn't specifically dictate individual bus routes or services. However, the plan does recognize the vital role community buses play in supporting local residents.
Thank you again for your valuable input, and we look forward to hearing from you through the survey.
Share How does running buses (and trains) only once an hour to some destinations fit in with your objectives to build a world-class transport system? on Facebook
Share How does running buses (and trains) only once an hour to some destinations fit in with your objectives to build a world-class transport system? on Linkedin
Email How does running buses (and trains) only once an hour to some destinations fit in with your objectives to build a world-class transport system? link
How does running buses (and trains) only once an hour to some destinations fit in with your objectives to build a world-class transport system?
JaredJeya
asked
7 months ago
We are sorry to hear that you are experiencing dissatisfaction with your local bus and rail services.
To address these concerns, we are actively working on improving the bus network through the Bus Service Improvement Plan and Bus Reform initiatives.
The decision has been made by the Mayor of West Yorkshire to change to a franchised bus model. Under the current system, bus companies are responsible for setting their timetables, routes and frequencies which, under franchising, is a responsibility that will pass to the Combined Authority, allowing us to better organise a bus system to our own standards. The first round of franchised services will be rolled out in March 2027 with all services franchised by October 2028.
Similarly, although the rail system is run by private operators, they are in the process of being brought together under Great British Railways, and we are working with their transition team to try to ensure an effective network for West Yorkshire.
This engagement is focused the proposed vision and objectives for our new Local Transport Plan for West Yorkshire, a policy driven strategy document which will play an important role in realising these improvements and will guide the future of transport across the region. This engagement includes six proposed principles for a leading transport network: these include the need to integrate ways to travel, timetables, tickets and information into a joined-up network; and the need to make the network inclusive so that it offers equal opportunities to all. The points you have made resonate with these principles and your participation in this engagement is greatly appreciated; if you haven’t already, we encourage you to contribute any other thoughts you have about the wider transport system by filling out the engagement questionnaire on this page by the end of 30 September.
Local Transport Plan Engagement Outcome Report (1.88 MB) (pdf)
LTP engagement outcome report - appendices
Recording of a public webinar on the Local Transport Plan vision and objectives engagement. The webinar starts with a presentation on the vision and objectives, followed by the panel answering questions from the audience.